If your YoloBox’s battery has stopped working, you might be wondering what steps to take to get it fixed. Here’s a guide to help you through the process.
Understand YoloLiv’s Warranty Policy
Before taking any action, it’s important to know YoloLiv’s warranty policy.
YoloLiv Warranty:
All YoloLiv products (excluding accessories) are warranted to be free from material and workmanship defects for a period of 12 months from the date of purchase. If a product is found to be defective during the warranty period, YoloLiv may choose to repair or replace the defective product at no charge for parts and labor or provide a replacement in exchange for the defective product.
If a product is found to be defective outside the warranty period, YoloLiv may choose to repair or replace the defective product and will require charges for parts and labor. The customer is responsible for all shipping, insurance, customs, taxes, and any other fees associated with returning products to us for any reason, as well as the cost of shipping the product back.
This warranty applies solely to defects in workmanship and does not cover defects caused by the following reasons:
- Second-hand purchase.
- Neglect.
- Improper or negligent use or non-use.
- Attempted repairs or unauthorized alterations.
- Tampering or modification of the goods.
- Connection to incompatible devices or power sources.
- Exposure to water or adverse weather conditions.
- Exposure to magnetic fields or corrosive liquids or substances.
- Physical damage
How to Get the Battery Replacement
Please note that YoloLiv does not sell replacement batteries separately. If your YoloBox needs a new battery, you’ll have to send it in for repair. This is because battery replacement can be risky and involves handling sensitive components. Additionally, international shipping regulations make it complicated to send batteries, which is why we don’t offer them for separate purchases.
For all battery-related issues, please contact our support team at contact@yololiv.com to arrange for a repair.
Repair Pricing and Process
- Within the one-year warranty: If your battery fails within the first year, YoloLiv will replace it free of charge. However, you’ll need to cover the cost of shipping the device to our repair center (one-way shipping cost).
| Item | Ultra | Pro | Mini | OG | Instream |
| Screen | $500 | $399 | $220 | $270 | $270 |
| Battery | $250 | $150 | $150 | $100 | $150 |
- Outside of the warranty period: If your YoloBox’s battery fails after the one-year warranty, the cost to replace the battery is $150 USD, plus the one-way shipping cost to our repair center.
To get started with the repair process, please contact us at contact@yololiv.com to arrange your service.
By following these steps, you can ensure that your YoloBox is back up and running smoothly in no time!
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Meredith, the Marketing Manager at YoloLiv. After getting her bachelor’s degree, she explores her whole passion for YoloBox and Pro. Also, she contributed blog posts on how to enhance live streaming experiences, how to get started with live streaming, and many more.
